DOMOTEX 2020, 10 - 13 January
Visitor Service

Services at the Show

We provide the ideal infrastructure and a whole range of on-site services to make your visit to the Hannover fairgrounds as agreeable and successful as possible.





The on-site restaurants and bistros have something for every occasion and taste, from elegant à la carte dining to charming rustic eateries, to a quick snack on the run.


Reservations are required for groups of 15 or more (see contact below: Messe Gastronomie Hannover).

Restaurant finder

Our restaurant finder puts everything at your fingertips: locations, opening hours, phone numbers and more.

Visitor Information System (EBi)

Info counter EBi

Need the latest DOMOTEX catalogue or a wireless Internet connection? We have an extensive network of info counters in the exhibition halls and entrance areas where you'll find friendly, knowledgeable people who can help you find what you’re looking for. Need IT hardware, a postage stamp or a train ticket home? No problem. Just head to the WLAN Support/Internet Lounge.

So, what may we do for you? Just ask, and we'll be glad to help!

My DOMOTEX Shuttle

Take the direct route straight to your chosen destination at the Exhibition Grounds. Simply get on at one of the My DOMOTEX Shuttle stops or wave it down – the driver will take you to the hall you want without any detours. Whatever the weather, you can be sure to reach your meeting or business talk comfortably and on time at DOMOTEX.

Download shuttle-stops

Free Wifi

Free Wifi with the SSID 'MESSEfreewifi' is available in all event halls, entrance areas and in parts of the outdoor area. If you enter any address, you will be redirected to the Deutsche Messe portal page.
Connect to our Free Wifi and access the Internet! Free Wifi is available free of charge for 180 minutes a day. The bandwidth is up to 2 Mbit/s (2.4 GHz frequency range).
In addition hotspots (5 GHz frequency range) are available in a variety of locations on site, including all entrance areas and at various "EBi" infopoints, snack bars and bistros. To access the hotspot over Wifi, use the SSID 'MESSEhotspot'.
Please note, that interferences and the large number of users accessing the network may affect performance.
If you are experiencing any problems, our Media Shop will be glad to assist you. Just call the hotline at +49 511 89-38992.

Instructions for using free Wi-Fi here.

Facilities for persons with disabilities

During the fair, persons with restricted mobility can make use of chauffeur-driven vehicles for transportation around the grounds, free of charge. To use this service, please contact the Service Team (see contacts below).

Please note that visitors may only use toilets in halls being used for the particular show they are attending. The friendly staff at the Visitor Information (EBi) counters in each of the halls will be happy to answer your questions and provide assistance.

Service for air passengers with restricted mobility

We offer a specially tailored, all-inclusive support package for air passengers with disabilities or limited mobility. It includes luggage transport, assistance with check-in formalities and a wheelchair service for aircraft boarding. These services can be booked either as a package or individually.
To use them, please contact our partner, B.F.M. Incoming and Traveller Service GmbH .


Contact us